Return and Exchange Policy 

1. Product Exchanges Only:
   Coaxlure supports a No Return, Only Exchange policy for products purchased through partnered merchants. This means:
• If a product is found to be damaged or defective, customers can exchange it directly at the store within the specified timeframe set by the merchant.
• No refunds will be processed, and the cashback amount will remain valid unless stated otherwise by the merchant.
2. Cashback for Exchanged Products:
• Cashback earned from the initial transaction will be adjusted or retained when an exchange is processed.
• If the exchanged product has a different price:
• Higher price: Customers will need to pay the difference. The cashback for the additional payment may apply based on the terms of the merchant.
• Lower price: The original cashback amount may be recalculated, and any excess cashback amount may be adjusted.
3. Damaged or Defective Items:
   If the product is found defective, customers are encouraged to exchange it promptly as per the merchant's guidelines. The cashback earned will remain tied to the transaction unless fraud or misuse is detected.

Government Regulations:
All transactions and cashback policies align with the guidelines set by local consumer protection laws. Disputes related to the return or exchange process can be addressed through the merchant's grievance redressed process.

Contact Us

For any questions or concerns, reach out to us at contact@coaxlure.com or 9987872405.