FAQs

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FAQ

Frequently Asked Questions

You can sign up through the Coaxlure website or app by providing your KYC details. After registering, you can start shopping from our partnered merchants, earn cashback, and invest in digital gold.
No, creating an account on Coaxlure is completely free.
You earn cashback instantly when you make a purchase at participating merchants. 
As a buyer, you earn cashback on transactions. These rewards can be saved or converted into digital gold, allowing you to grow your investments.
Digital gold allows you to invest in real gold in fractional quantities. Coaxlure provides the option to convert your cashback and earnings into digital gold. We offer offers 24 Karat 999 Gold.
Yes, your digital gold is stored securely with trusted third-party vault providers.
Digital gold provides the same value as physical gold but is stored securely by a trusted third party. It offers convenience, safety, and easy access for buying and selling online.
You don’t need to make direct purchases. Coaxlure automatically credits cashback as digital gold when you complete transactions through our platform.
The minimum amount can be as low as ₹1, making it accessible to everyone.
You can sell your digital gold using the Coaxlure app, which is powered by Augmont's secure transaction framework. The amount will be credited to your linked bank account after deducting applicable charges in T+2 Days.
You can sell your gold when the price value reached ₹ 1000.
The selling price is determined by the current market rate of gold, which fluctuates based on demand and supply.
On the Coaxlure platform, you’ll notice a small difference between the gold buy and sell prices. This gap—known as the price spread—occurs due to various factors like market volatility, supply-demand changes, and external conditions. We always display live, transparent pricing. Additionally, GST is applied only to the buy price (not the sell price)
You can shop at merchants partnered with Coaxlure. The app provides a list of all participating stores.
Cashback is applicable only at partner merchants. The terms of cashback, including the percentage, are decided by the merchants.
Currently, cashback is provided exclusively as digital gold, offering you an opportunity to invest in a valuable asset.
Not directly, but you can sell your digital gold to receive cash in your bank account.
If a product is returned, cashback may be deducted or reversed depending on the return policy. Please check our return policy.
Your digital gold is securely stored in insured vaults managed by trusted custodians partnered with Coaxlure.
Absolutely. Your gold is backed by physical gold stored in high-security vaults, ensuring its safety.
You can reach out to Coaxlure’s support team through the app or email.
For purchase-related issues, contact the merchant directly. For cashback concerns, contact Coaxlure support.
This feature is currently under development. Stay tuned for updates!
This feature is currently under development. Stay tuned for updates!
Coaxlure ensures compliance with guidelines through its partnerships with authorized custodians and gold refineries.
Yes, GST applies when purchasing digital gold. Additionally, selling digital gold may attract capital gains tax depending on the holding period.
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